As you browse the internet or watch television, you have likely seen such sites as TripAdvisor and Yelp. These customer review sites are available for anyone and everyone to give their commentary about their experiences with a business. Also, when you make a purchase from a company like Amazon, they usually ask you later to rate the product and the service. Your review is posted for others who may be interested in the same product to see. This is where the advisability of review trackers comes in.
Posting a review on a company website is common but so are hundreds of others like the Better Business Bureau (BBB), Google Places, Foursquare and Angie’s List, among others. Social media is also a popular outlet for customer reviews, as are blog posts.
Since the potential exists for all types of comments to be delivered about your company, it is wise to keep track of everything that is said, both positive and negative. This is an excellent way to maintain your good name and address dissatisfied customers’ concerns. Checking each and every comment on every single online forum can take hours each day. Do you have that kind of time to spend? Likely, not.
Top Review Tracking can be a valuable asset in this area. In a single online dashboard you can see all posts about you and your company. What you decide to do about the feedback is up to you. For a no obligation FREE trial of review trackers, sign up today.