Customer satisfaction is at the heart of any successful auto dealership.
When customers receive less than satisfactory service from an auto dealer, they may tell everyone who will listen by posting a bad review about their experience. These reviews can crop up on dozens of different websites and the dealer may never discover them. The car dealer reputation management and review monitoring service from Top Review Tracking solves this problem by bringing car dealers face-to-face with all of their online reviews.
Customers want more than a good price on a reliable car. They also want to know that their car dealer is willing to stand behind every sale. If a customer drives a new car off the lot only to have engine problems a few days later, they are likely to post one or more bad reviews about the dealership. When other potential car buyers see these reviews, they may decide to shop elsewhere before even setting foot into that dealership.
How does review tracking work?
Reaching out to these unsatisfied customers is a key part of good customer relationships. Finding these reviews is another story altogether.
Advantages of our Online Reputation Management & Review Tracking
It’s easy to see the importance of reading online reviews. They can be used to attract new customers and make things right with unhappy customers. Of course, these actions can only take place once all of the reviews have been collected for analysis. That’s where Top Review Tracking comes in. Our car dealer reputation management & review monitoring service offers:
Up-to-date review information. Never miss a review again. Our review monitoring service finds all existing reviews and then collects new ones as they appear. New reviews will trigger an automatic email update and the user dashboard is updated daily.
Fast and efficient review collection. Our application allows you to effortlessly send a text (SMS) or email invite to get 100’s or even 1,000’s of reviews from your customers. Finding reviews by clicking through multiple websites is frustrating and time-consuming. Our reputation management software does all of the work in a fraction of the time so car dealers can keep their focus where it counts: on their customers.
Accurate insights into online reputation management. All of the reviews can be sorted and important information about the review locations is displayed in the dashboard. In just a few minutes, car dealers can listen in to what their customers are saying about them online.
The Top Review Tracking software searches Google, DealerRater.com, Cars.com, CarDealerCheck.com and other websites to comprehensively locate all relevant customer reviews. Dealers can then log into their Top Review Tracking accounts to find out when reviews have been posted and how the review rated the customer’s experience.
A car dealer reputation management and review monitoring service from Top Review Tracking can give car dealers a way to make things right with unsatisfied customers and attract new customers with improved service.