How Do You Handle Critical Online Reviews? A Review Tracking System Can Help!

How Do You Handle Critical Online Reviews? A Review Tracking System Can Help!

Have you been considering your options for a quality review tracking system for your e-commerce endeavors? Top Review Tracking may have the answers that you’re looking for. We know that it’s essential to be more than just ‘okay’ at what you do to get sales and drive up conversion rates for your business. Whether you run a brick-and-mortar shop or an online store, we can help you keep track of what your customers have to say online.

Before we can address how to satisfy customers, we have to consider the factors that can leave customers dissatisfied enough to leave a critical review, and the most common factors include:

  • Unhappy employees or customers
  • A member of your staff that may not have gone on the best of terms
  • Competition or neighboring businesses

This dissatisfaction can be spread a variety of ways besides reviews, including blogs, social media, and word of mouth. Without the proper means of addressing these concerns, this can do considerable damage to your business. With a review tracking system, however, we can help you keep track of where bad reviews are coming from so you can handle them quickly and efficiently.

Focused Response

When you know who left an online review, this lets you respond appropriately to the situation. A review tracking system can help you identify who left the review so you can work with the reviewer to come to a solution for a negative situation or thank customers for taking the time out of their busy schedule to say something positive about your business. When you know what is being said about your business, this lets you more directly address concerns that other customers may have but not be talking about so that the matter is never an issue again. It is vital to be responsive when you get such reviews and learn from criticism so that your business can attract more customers than ever.

Real-Time Results

When you use a review tracking system, you can also expect real-time alerts for new reviews, which let you stay on top of your response time to keep customers satisfied, even if they had an unpleasant experience at your establishment. Real-time notifications let you turn a situation around that might otherwise have left a bitter taste in a customer’s mouth and lost you their patronage for good. Our announcements will also let you know exactly where the review is online, whether it’s on your Google page, Facebook, or Yelp.

When you’re ready to upgrade your business endeavors with the help of a review tracking system that can keep you on top of prompt responses to customer reviews, Top Review Tracking can help you with everything from crafting sensitive replies to negative reviews to maintaining your reputation in as positive a light as possible. If you want to see what we can do with our system, sign up today for a free trial and see for yourself how easy it can be to keep track of what people are saying about your business online. Give us a call at (877) 281-1370┬áto learn more!

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