Have you been considering your options for a quality review tracking system for your e-commerce endeavors? Top Review Tracking may have the answers that you’re looking for. We know that it’s essential to be more than just ‘okay’ at what you do to get sales and drive up conversion rates for your business.
Before we can address how to satisfy customers, we have to consider the factors that can leave customers dissatisfied enough to leave a critical review, and the most common factors include:
- Unhappy employees or customers
- A member of your staff that may not have gone on the best of terms
- Competition or neighboring businesses
This dissatisfaction can be spread in various ways besides reviews, including blogs, social media, and word of mouth.
When you know who left an online review, this lets you respond appropriately to the situation. A review tracking system can help you identify who left the review so you can work with the reviewer to come to a solution for a negative situation or thank customers for taking the time out of their busy schedule to say something positive about your business.
When you use a review tracking system, you can also expect real-time alerts for new reviews, which let you stay on top of your response time to keep customers satisfied, even if they had an unpleasant experience at your establishment. Real-time notifications let you turn a situation around that might otherwise have left a bitter taste in a customer’s mouth and lost you their patronage for good. Our announcements will also let you know exactly where the review is online, whether it’s on your Google page, Facebook, or Yelp.
If you want to see what we can do with our system, sign up today for a free trial and see for yourself how easy it can be to keep track of what people are saying about your business online. Give us a call at (877) 281-1370 to learn more about our review tracking system!