It’s important to take steps to monitor the online reputation of a nursing home.
These days, more people than ever before are leaving reviews on websites like Angie’s List, YP.com and Insider Pages. These reviews have the power to promote a care facility or drive new patients away. Before anything can be done about these reviews, they first have to be found. The nursing home reputation management and review monitoring service from Top Review Tracking is designed to do this job quickly and efficiently.
This software finds online reviews that have been posted to major review websites and saves that information for Top Review Tracking users. With this information, nursing home managers and staff can respond to both negative and positive reviews. The end result is an improved online reputation and better patient experiences.
Review monitoring protects online reputations
In a matter of minutes, a single negative review can destroy a strong, positive reputation that took months or years to create. Even worse, some reviews may be biased or their negative opinions may be unjustified. If this is the case, a potential new client or patient doesn’t have the ability to tell a fair review from a biased one. This is why it’s so important to find and analyze every online review.
With Top Review Tracking, nursing home directors can directly respond to negative reviews. This gives nursing home staff a chance to address issues while showing that they care about their patients and guests. They can also set the record straight about any reviews that contain inaccurate information.
Top Review Tracking provides:
- Customized software solutions. We don’t offer a one-size-fits-all approach to online reputation management. Our software has been designed with input from professionals so that the individual needs of our clients can be addressed. We can help businesses of all kinds create a solid online reputation.
- Dedicated support. Have a question about a review monitoring feature or a user dashboard option? No problem! We can help with any questions you have so that you can get the most out of your review tracking experience.
- Regular updates. The Top Review Tracking software doesn’t stop working after if finds a few reviews. Websites are regularly scanned for new updates which are then added to the user dashboard for convenient viewing.