As a consumer, you have likely seen customer reviews all over the internet. When you purchase at Amazon or another online company, they ask you to rate the product. In turn, they post it for viewing by other potential customers, who actually read some of the reviews and use them to make their own buying decisions. This is why it is necessary to have review trackers.
While you can post a product or service review on the company’s website, there are hundreds of dedicated review sites online where comments may also be displayed. Social sites like Facebook, Twitter, YouTube, and LinkedIn are prime locations for customer satisfaction or displeasure. Blog postings are an additional outlet for customer commentary. You will also find many review websites where customers will voice their opinions or gripes about products or services.
With these and all of the other sites online for customer reviews, there is potential for positive and negative feedback. How will you know if you have a dissatisfied customer? Are you going to check each of these outlets and the others not mentioned above every day so that you can address their concerns? I don’t think so. No business owner has the amount of time that would be required to search the web daily for reviews.
This is where Top Review Tracking can help you. In one dashboard, you can see everything consumers say about your business and deal with it accordingly. Sign up today for a FREE trial of review trackers. We are happy to schedule a consultation to review your options and show you all that review tracking and management can do for you.