As you watch TV or browse for information on the internet, you have probably seen sites like Yelp and TripAdvisor. These consumer review sites are accessible for everyone to comment on their positive and negative experiences with a business. Additionally, when you buy something from a company like Amazon, the business typically asks you to rate the product or service after a week or so. Your review is posted so that others who may express an interest in the same product can see your comments. This is why review trackers are important for any business with an online presence in today’s world.
Posting a company review on their website is common. Still, many others include Google Places, Angi (formerly Angie’s List), the Better Business Bureau (BBB), and Foursquare, among others. You will also find that social media outlets like Facebook and Instagram are also a popular venue for reviews by consumers, as are blog postings.
Address All Feedback
Since any comment can easily be written about your company, it is a smart move to note everything that is said, both favorable and unfavorable. This is a good way to ensure that your reputation remains secure and so that you can take care of unhappy customers’ concerns. Checking every comment on each online forum can take hours every day. Do you have that amount of time? Not likely.
Top Review Tracking can be an asset in this area. In a single online dashboard, you can view every post about you and your business. Your reaction to the feedback is in your hands. Sign up for a no-obligation FREE trial of review trackers. Give us a call for more details today – (877) 281-1370.