It is crucial to consider what customers say about your business online so that you can protect and improve your reputation and have an understanding of what consumers want in your company. This is where review trackers can help you.
There are dozens of general review sites that must be monitored, including:
• Yelp – has about 102 million business reviews in all categories
• Google – not only a search engine but hosts reviews and rating on all types of businesses
• TripAdvisor – the world’s largest travel website for restaurants, attractions and places to stay
• Facebook – more than social media, reviews are plentiful
• Foursquare – a website devoted to locating places of business in a particular area with visitors leaving “tips” about each company visited
• YellowPages.com (YP) – a digital phone book that includes customer feedback
• BBB or Better Business Bureau – a non-profit company that builds trust between consumers and businesses
• Trustpilot – a European site that gathers feedback from businesses in those countries
In addition, there are business-specific sites that must be closely monitored for customer reviews depending upon the type of industry your company covers. If you have an auto dealership, sites like Edmunds.com and cars.com are important to you. Restaurants must consider OpenTable and Zomato. Healthcare businesses should look at Healthgrades and rateMDs.
Of course, there are many more review sites that must be evaluated for you particular business scope. A professional team is best suited to handle this for you so that you can run your company without worrying about additional issues. Top Review Tracking is pleased to provide a free 30-day trial of our review trackers service.