While it is certainly important to ensure that you maintain proper food storage, that customers are enjoying their dining experience and that your servers are doing their jobs well, there is another aspect of your restaurant business that requires just as much attention – your reputation. Top Review Tracking is here to help you with simple yet effective reputation management for restaurants that will not break your advertising budget.
Our top-notch professional team has many tools for you that make managing your online reputation easy and fast. Check out these bonuses:
- A single, simple dashboard to keep track of feedback anywhere on the web. Whether you have only one location or multiple restaurants, access could not be any more straightforward.
- Social media management capabilities. Designate specific days to post on various platforms and respond quickly to customers who post comments, whether positive or negative.
- Ensure that your Google profile is up-to-date with the latest and greatest information about your restaurant. Video, engaging graphics and content and contact information are all critical to your online success.
Of course, customer experience is the key to successful reputation management. Happy customers are usually glad to leave a favorable review but know also that unhappy customers are even more likely to tell others about what happened to them at your restaurant. Thank everyone for their comments and be sure to “right the wrongs” that may have occurred to some individuals at your establishment. This will go a long way in encouraging customers to come again.